Please read and understand our standard Terms and Conditions. For any further inquiries, don’t hesitate to contact us.

 

Deposits and Balance Payments

1. You are required to pay the full amount before the specified starting date of your class.

2. You can pay a deposit at the time of booking. The remaining balance will become payable before the specified starting date of your course.

3. In case of not paying the complete course fees, you will be asked to pay a late registration fee of 100 L.E before the second session of the course.

4. Students have to take a placement test before starting the course to determine which level to start with. If you don’t want to take the placement test, you will have to start studying from level 1.

5. The final exam fees and the Certificate fees are included in the course’s price. If you wish to postpone your exam, you will be required to pay the exam postponing fee (100 L.E).

6. You have the right to postpone your paid course within the first two sessions of the course. You must inform the administration within a minimum of 3 days before the starting date. 

7. You can change/reschedule your course with 100 L.E extra fees.

 

Refund Policies

1. All the fees could be refunded at least 7 days before the beginning of the course.

2. 50% of the course fee will be deducted if you cancel the course after the first session.

3. No refund is possible after the second session.

4. Registration fees and placement test fees are non-refundable.

5. Non-attendance without warning is non-refundable and non-transferable to another course.

 

Refund process

1. You can request a refund by filling a refund application and submitting the course receipt.

2. Refunds take place after two working days of the refund application’s date. The refund days are every Mondays and Thursdays.

 

Prices

1. Egyptian American Cultural Center reserves the right to change any of the prices, services or other provisions contained on the website at any time. 

 

Course Cancellation by Egyptian American Cultural Center

1. We reserve the right to change/postpone the course starting date.

2. In case the cancellation/postponing is from the part of the Egyptian American Cultural Center, students have the right to a full refund.

 

Admission Policies

1. Regular courses’ teachers are assigned by the center administration. 

2. Course schedules are fixed, students have no right to change them unless it is a private course.

3. EACC reserves the right to refuse admission or eject any student deemed to be behaving unacceptably [without a refund]. We do not tolerate any form of unsociable or unacceptable behaviour and will act upon any behaviour reported to us. 

4. In the unlikely event of a threatening or inappropriate situation occurring on one of our courses, we request that the student bring any issues to the attention of the tutor as soon as possible. Within reason, we will do our utmost to investigate, take action and resolve the situation, in the best interest of all parties.

 

Non-completion/non-attendance 

1. If an emergency, before your private course days, prevents your course attendance, you must notify EACC within 24 hours to request consideration for rescheduling of your course dates. 

 

Certificates

1. To receive your Certificate, you need to submit a Certificate request (for FREE).

2. Certificates are received within 1 month of the Certificate request date.

3. All students can request a new certificate to replace a lost one for the administrative fee of 200 L.E.

4. EACC may take photos of the students to be included in promotional material (brochures, websites, etc.) unless the student or his/her parents say otherwise. This refusal must be stated when booking.

5. Under no circumstances EACC is not responsible for any loss of personal possessions while attending the course.

6. To register and receive or use the services on our website, you will be required to submit some personal information, such as your name, your phone number and email address. We have a legal duty to ensure that we keep your data safe and secure. We will not share your personal information with anybody else without your knowledge unless we are required by law to do so.

 

Acceptance of Terms and Conditions

1. By signing the application form, verbally agreeing on the telephone, having clicked ‘Register’ on the website or making an online payment, you are agreeing to accept all these conditions. The person who signs the booking form does so on behalf of all the individuals included on it so that all are bound by the booking conditions.